I'm the kind of customer who always writes them back. Always. Call me weird but I just love talking to customer representatives, commenting on their new packaging, complaining on the services. Everything there is to comment about. Maybe I got that from my Service Marketing class in college. I never want to get less than what I'm paying for. So even in restaurants, I'm such a pain in the ass.
Last week I had this random desire to write a company. I sent an email to Nestle Philippines who manufacture Chuckie. It's a chocolate drink and I've always loved it since I was a kid. (It was not called Chuckie then.) I had a "problem" with its straw, which they changed to make it more fun, supposedly. But it wasn't fun at all. The straw that should be able to extend, most of the time, is detached, which leaves me and my dad having to drink from just half of the straw. So I wrote them saying I like the old straw better. And I was happy they wrote me back saying they would consider my suggestion on their next product planning.
Have you ever done something like this before? It may not be as strangely irrelevant as this, but I'd like to know if I share this habit with anyone else. =)